FAQs
How can I contact Manuellux?
For any inquiries, assistance, or support, you can reach out to our dedicated customer service team by sending an email to info@manuellux.com. They are poised and ready to address your concerns promptly and efficiently, ensuring that your experience with us remains nothing short of exceptional.
Do you ship worldwide?
Indeed, our shipping services extend across the globe, ensuring that customers from various corners of the world can indulge in the luxury of Manuellux products.
Where do you ship from?
Our operations are centralized in Hong Kong, from where we meticulously coordinate the shipping and handling of your orders to ensure swift and reliable delivery to your doorstep.
Can I change or cancel my order?
In our commitment to efficiency, we endeavor to process orders with expediency. Therefore, any requests for alterations or cancellations must be communicated within a 12-hour window from the time of placing your order. Regrettably, any requests beyond this timeframe cannot be accommodated. However, rest assured that if necessary, returns for eligible orders are facilitated for a full refund upon receipt.
What payment methods do you accept?
To cater to the diverse preferences of our esteemed clientele, we proudly accept a myriad of payment options, including all major credit cards such as VISA, Mastercard, and AMEX, alongside the convenience of PayPal transactions.
When will my order be processed?
We meticulously handle and dispatch orders from our warehouse facility. While we strive for efficiency, please be mindful of potential processing delays during peak periods such as holidays and sales seasons. Ordinarily, orders are processed within 1-3 business days from the date of purchase, with shipping commencing the subsequent business day. Kindly note that shipments are not dispatched during weekends.
How long will it take to receive my order?
Given the enthusiastic demand for our products, the fulfillment of orders may require an estimated timeframe of 1-2 weeks for delivery. However, for precise delivery estimates tailored to your specific location, we encourage you to reach out to us directly at info@manuellux.com.
What if I don't receive my order?
Rest assured, your satisfaction is paramount to us. In the rare instance that your order fails to arrive within 40 days following shipment, you are entitled to a full refund, ensuring your peace of mind and continued trust in our services.
Will I be charged with customs and taxes?
As part of our transparent pricing policy, the displayed prices on our platform are presented tax-free in US Dollars. It's essential to note that upon receipt of your order, you may be subject to customs duties and taxes imposed by your local authorities. We advise you to acquaint yourself with the regulations governing import taxes and customs fees in your region to facilitate a seamless delivery experience.
How do I return an item?
Should the need arise to initiate a return, please don't hesitate to contact us at info@manuellux.com, where our dedicated team will guide you through the seamless return process, ensuring your utmost satisfaction with our products and services.
What if the item(s) I received are defective/incorrect/damaged?
In the unfortunate event that you receive merchandise that deviates from your expectations due to defects, inaccuracies, or damages, we urge you to promptly notify us. Your satisfaction is our priority, and upon receiving your notification, accompanied by relevant documentation such as order number and photographic evidence, we will expedite the resolution process to rectify the issue to your complete satisfaction.
When will I receive my refund? Upon the acceptance and processing of your return, refunds will be processed to the original method of payment. For transactions conducted via credit or debit cards, refunds will typically be disbursed to the card-issuing bank within 8-15 business days. Should you encounter any delays or have inquiries regarding the refund process, we recommend reaching out to your respective financial institution for further assistance. Rest assured, we remain committed to ensuring a seamless refund experience for our valued customers.